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RETURN POLICY

At Jaspo Worldwide, we prioritize customer satisfaction and strive to ensure that our products meet the highest standards of quality. In the event that you encounter any issues with your purchase, please review our return and exchange policy outlined below.

1. Eligibility for Returns and Exchanges

  • Manufacturing Defects: If you receive a product with a manufacturing defect, you are eligible for a return or exchange. Please contact our customer service team within 7 days of receiving your order to initiate the process.

  • Damage During Transit: If your order arrives damaged due to transit, you are eligible for a return or exchange. Please inspect your order upon receipt and notify our customer service team immediately if you notice any damage.

2. Conditions for Returns and Exchanges

  • Timeframe: All requests for returns or exchanges must be made within 7 days of receiving your order.

  • Original Condition: The product must be returned in its original condition, with all tags, packaging, and accessories included.

  • Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns and exchanges.

3. Return and Exchange Process

  • Contact Customer Service: To initiate a return or exchange, please contact our customer service team at:

  • Provide Details: When contacting us, please provide your order number, a description of the issue, and any relevant photos of the defect or damage.

  • Return Authorization: Our customer service team will review your request and, if approved, will provide you with a return authorization number and instructions for returning the product.

  • Shipping: Once your return is authorized, please ship the product back to us using the provided instructions. We recommend using a trackable shipping method to ensure the safe return of your item.

4. Processing Returns and Exchanges

  • Inspection: Upon receiving your returned product, we will inspect it to verify the reported defect or damage.

  • Approval: If the return or exchange is approved, we will process your request as follows:

    • Returns: A refund will be issued to your original method of payment. Please allow 5-7 business days for the refund to be processed and reflected in your account.

    • Exchanges: A replacement product will be shipped to you at no additional cost. You will receive a new tracking number once the replacement has been dispatched.

5. Non-Returnable Items

  • Items not meeting the criteria for manufacturing defects or transit damage are not eligible for return or exchange.

  • Custom-made or personalized items are not eligible for return or exchange unless they have a manufacturing defect or were damaged in transit.

6. Policy Updates

  • Jaspo Worldwide reserves the right to update or modify this return and exchange policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

We appreciate your understanding and cooperation in following our return and exchange policy. Our goal is to provide you with high-quality products and exceptional customer service.

Thank you for choosing Jaspo Worldwide!

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